I’ve said it in previous posts, but I do prefer people (service) based business better than product based businesses. I don’t get emotionally invested in design specs, user-experience, or technical functionalities. I could care less about product roll-outs, additional feature plans, marketing/packaging, etc.
Personally, I’d rather go out to dinner with a client and have great conversations with them, invite them out to parties, meet their families, etc than provide service to fifty clients I’ll never meet. I just don’t find any job satisfaction make fifty sales and not knowing why or what happened, or anything tangible.
Dom loves products. He loves the process of conception to completion, the iterations, the optimization, all the goodness in building something from nothing. At the end of the day, he looks at what he built and THAT is the satisfaction. Conversely, projects come and projects go, and there’s nothing at the end of the day to show for it. Nothing that we – D&T – own.
I think we complement each other uniquely because of those two generic passions. Dom’s passion for the products we build make him the best person to work with clients on their projects. He makes it personal. As for me, I care more about the relationships grown. As I look at the D&T family, I would say it’s split down the middle with two camps, all pulling in the same fashion. With both halves, we produce a pretty great service/product/experience.