First of all, I love passionate people. Passion’s important; it’s key. Entrepreneurs need it.
But I don’t love products, services, or gizmos. And for whatever reason, some tech-preneurs somehow got it mixed up that in order to be successful (or their enterprise to be successful), they need to L.O.V.E. their product/service/gizmo.
You need to L.O.V.E. the process of building, the people collaborating/supporting the process, and the exploration of learning new things.
Question: Did Steve Jobs love the iPhone?
I mean, if he was born 1,500 years ago, would he have lived a hollow life without building the iPhone? Hell no, he would have lived a rich and fulfilling life as a medieval warlock, terrorizing the peasants and culminating with being burned at the stake.
Look at their EYES! WARLOCKS!
Question: Does Tony Hsieh love shoes/apparel?
No, the man loves community. And he fulfills that love by building an excellent culture that wants to serve their customers the best way possible. He’d be doing the same things he’s doing at Zappos even if he ran a petting zoo or a casino (note, if Tony starts a petting zoo-casino you heard it here first)
By the way, Fred Wilson agrees with me so you know I’m “on the side of the Angels” on this one (pun executed and delivered…)